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Ways to Pay Your Utility Bill
Utility bills are sent out each month based on your monthly meter readings.
We offer several convenient ways to pay your bill: by phone, by text, online, via mobile app, by mail and in person. We also offer the option of Automatic Bill Payment by bank account or debit/credit card. Please click on the tabs below for more details.
If you have any questions on your utility bill, please call us at 507-359-8259, stop in at City Hall, 100 North Broadway, New Ulm, Minnesota 56073, or send an email to us at nupuc.billing@newulmmn.gov. We are happy to assist you!
- Pay By Phone
- Pay By Text
- Pay Online
- Pay Via Mobile App
- Pay By Mail
- Pay in Person
- Automatic Bill Payment
Pay By Phone
Dial 833-309-4326 to pay your utility bill via our automated phone system.
Payments may be made any time, 24 hours a day, 7 days a week.
We accept these debit and credit cards:
- Visa
- Mastercard
- American Express
- Discover
Pay By Text
We offer the option to pay your utility bill by text using your smartphone.
- Dial 833-309-4326.
- Follow the step-by-step instructions on our automated system.
You will need to key in:
- Your utility account number
- Your service address number (for example, for "100 North Broadway," enter "100")
- Your payment amount (for example, for "$120.18," enter "120*18")
- Your debit or credit card number
As part of this initial set-up process, you will be authorizing payments via text, and you will then be able to pay future utility bill payments via text message.
Payments may be made any time, 24 hours a day, 7 days a week.
We accept these debit and credit cards:
- Visa
- Mastercard
- American Express
- Discover
Pay Online
Visit our online payment portal at https://www.municipalonlinepayments.com/newulmmn/utilities to make a one-time payment or set up automatic monthly payments.
We accept these debit and credit cards:
- Visa
- Mastercard
- American Express
- Discover
To pay via mobile app, just search for the app MyCivic Utilities and download it to your mobile device.
- Android users: Go to the Google Play Store and download the MyCivic Utilities app
- Apple users: Go to the App Store and download the MyCivic Utilities app
- Android and iPhone users may also download the app by scanning the QR code below:
We accept these debit and credit cards:
- Visa
- Mastercard
- American Express
- Discover
Pay By Mail
Mail a check to:
City of New Ulm Finance Office
Attn: Utility Billing
100 North Broadway
New Ulm, MN 56073
Note: To ensure proper processing, please write your utility account number on your check.
Pay in Person Locations
Locations | Address | Forms of Payment Accepted |
| Finance Office, on the main floor of City Hall | 100 North Broadway, New Ulm, MN 56073 |
|
| Drive-up/Walk-up Drop Box in the City Hall parking lot | 100 North Broadway, New Ulm, MN 56073 on the median across from the Citizens Bank ATM machine |
|
| Hy-Vee Food Store Customer Service Counter | 2015 South Broadway, New Ulm, MN 56073 |
|
Note: Any payment made on an account scheduled for shut-off within 48 hours must be made at City Hall, 100 North Broadway, New Ulm, MN 56073.
Click this link to learn how to make paying your utility bill as easy as pie: