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1. How to rent a scooter?

To rent a scooter, you need to download the Bird app and enter into a rental agreement with specific terms and conditions. The company rental agreements currently require a photo of your driver’s license, a credit/debit/prepaid card number, and your contact information. 

You can find available scooters by using the company's app. Start the rental by tapping the “Ride” (or similar) button on the app and then use the app to scan the QR code located between the handlebars of the scooter.

To end your ride, find an appropriate parking spot and tap the "End" (or similar) button on the app, and take a photo showing where you parked the scooter.

2. How to ride scooters in New Ulm?

Scooter riding is regulated by Minnesota Statute 169.225

• You should always wear a helmet
• You must follow the same traffic laws as bicyclists
• You cannot ride a scooter on the sidewalk 
• You may ride scooters in bike lanes, and on paths and trails unless signs prohibit
• You should ride as close as safely possible to the right-hand side of the road
• It is illegal to ride with more than one person on a scooter
• Always yield to pedestrians

3. How to park scooters in New Ulm?

Scooters must be parked upright and stabilized when not in use.

Sidewalk  parking  shall  be  limited  to  areas  outside  the pedestrian path of travel.  

Scooters must not be parked in any location or manner that will impede normal and reasonable pedestrian traffic or access to:

• Pedestrian ramps
• Building/property entrances
• Driveways
• Loading zones
• Disability parking and transfer zones
• Transit stops
• Crosswalks
• Parklets
• Street/sidewalk cafes
• Other street furnishings (benches, parking meters, etc.)
• Underground utility, sewer, or water facilities 
• Sidewalk Clear Zones 4

Scooters  shall  not  be  parked  in  landscaped  areas,  traffic  islands,  in  the  street,  in  a manner  that  obstructs  the  sightlines  of  any  intersection,  or  in  any  place  where  they  could pose a safety hazard.

4. Interested in community pricing?

In order to bring sustainable transportation to more people in the communities where we operate—we offer Bird’s Community Pricing program. Community Pricing will offer 50% off rides across low-income, veterans, senior citizens and select community and non-profit groups.

5. Who to contact with questions, concerns, or comments?

If a scooter is knocked over, parked incorrectly, found in a prohibited area, damaged/inoperable, or if you have an issue with payment, please call or email  - Bird: 1-866-205-2442 | hello@bird.co

6. When are scooters operational?

Scooters are disabled starting at midnight (12:00 a.m.) and are re-enabled beginning at 4:00 a.m. the following day.